Unlimited employees for a fixed price!

Frequently Asked Questions

Ask us anything - reach out to know more.

How do I contact support if I need help?

Our Australian-based support team is available via chat, email, or phone to assist you.

Does the system support multiple user roles?

Yes, you can assign different access levels to users based on their roles.

Does Myaccountant Payroll handle leave management?

Not leave requests or approvals, but it automatically tracks and calculates leave balances for you in your payruns.

Is there mobile access to the platform?

Yes, you can download the ‘Myaccountant’ mobile app from Play Store or App Store, allowing access from smartphones and tablets.

Can I customise pay items and categories?

Yes, you can create and manage custom pay items to suit your business needs.

Is there support for award interpretation?

No, myaccountant payroll does not provide any support for award interpretation.

Can I generate payroll reports?

Yes, various reports are available, including payroll summaries, PAYG reports, and superannuation reports.

Is there an employee self-service portal?

Yes, employees can access payslips, update details, and view leave balances through their portal.

Can I import timesheets from other systems? Coming soon

Yes, we support timesheet imports from various systems, including Tanda and Deputy.

Does Myaccountant Payroll integrate with Xero?

Yes, you can post payroll journals directly into Xero, streamlining your accounting processes.

Does the system alert me to upcoming super payment deadlines?

No, you'll not receive reminders to ensure timely super contributions.

Can I process super for contractors?

If contractors are eligible for super, you can process their contributions through the platform.

Is there a fee for using the Super Clearing House?

No, it's included in your Myaccountant Payroll subscription.

Can I set up salary sacrifice super contributions?

Yes, the platform allows for salary sacrifice arrangements to be configured.

How do I handle missed super payments?

You can process catch-up payments, and the system will report them accordingly.

How often should I process super payments?

Super should be paid at least quarterly, but you can choose to process it more frequently if desired.

Are super payments included in STP reporting?

Yes, superannuation details are reported to the ATO through STP submissions.

Can I track super payment statuses?

Yes, you can monitor the status of super payments within the platform.

Is the Super Clearing House compliant with SuperStream?

Absolutely. Our integration ensures all super payments meet SuperStream standards.

Can I lodge STP reports for multiple entities?

Yes, you can manage and report for multiple businesses within your account.

Do I need to submit payment summaries at EOFY?

No, once you're using STP, payment summaries are no longer required. Employees can access their income statements via myGov.

Are there penalties for late STP submissions?

Yes, the ATO may impose penalties for late or missed submissions. Timely reporting is essential.

Does Myaccountant Payroll handle superannuation payments?

Yes, we integrate with Beam to provide a built-in Super Clearing House for processing super contributions.

How do I finalize EOFY reporting?

Use the STP finalization process within the platform to report year-end figures to the ATO.

What happens if I make a mistake in a pay run?

You can correct errors by editing the submitted pay run, and resubmitting the pay run as an update or replacement action.

How do I set up STP reporting?

Setup is straightforward and our support team can assist if needed.

Can I view submitted STP reports?

Yes, all submitted reports are stored and accessible within your account.

Does Myaccountant Payroll support STP Phase 2?

Yes, we are fully compliant with STP Phase 2 requirements.

What is Single Touch Payroll (STP)?

STP is an ATO initiative requiring employers to report payroll information each time they pay employees.

Is Myaccountant Payroll STP-compliant?

Yes, we are ATO-certified for Single Touch Payroll reporting.

Is there a limit to the number of employees I can add?

No, our flat pricing model allows unlimited employees without additional charges.

Does the system generate payslips?

Yes, compliant payslips are generated and can be emailed to employees or accessed via their portal.

Can I set up recurring allowances or deductions?

Yes, you can configure recurring pay items to be included in each pay run automatically.

Can I automate pay runs?

While pay runs require review before finalization, many steps are automated to streamline the process.

How are deductions like child support or salary sacrifice handled?

You can set up custom deductions, and the system will process them accordingly.

Is there an option for employee self-service?

Yes, employees can access their payslips, update personal details, and view leave balances through their portal.

How do I run a payroll?

Simply input employee hours or import timesheets, review the pay run, and finalize it. The system handles tax withholding calculations and STP reporting.

Can I process different pay frequencies?

Yes, we support weekly, fortnightly, and monthly pay cycles.

Can I process back payments or bonuses?

Absolutely. You can add various pay items, including bonuses, commissions, and back pays.

Does the system handle leave calculations?

Yes, it automatically calculates leave accruals and deductions based on your settings.

Is Myaccountant Payroll suitable for businesses with only one employee?

Yes, our flat pricing model makes it cost-effective for businesses of all sizes, including sole traders.

How secure is my data on Myaccountant Payroll?

We host all data on AWS servers located in Australia and are ISO 27001:2022 certified, ensuring top-tier security standards.

Can I manage multiple businesses under one account?

Yes, you can manage multiple entities within a single Myaccountant Payroll account by signing up as an accountant user instead of business owner.

Is training required to use the platform?

No formal training is needed. The platform is user-friendly, with intuitive navigation and helpful guides.

Can I migrate from another payroll system?

Absolutely. We provide tools and support to help you import employee data from your existing system seamlessly.

Do I need to install any software?

No, Myaccountant Payroll is entirely cloud-based. Access it from any device with an internet connection.

Who is Myaccountant Payroll best suited for?

It's ideal for small business owners seeking a straightforward, affordable, and compliant payroll system without unnecessary complexities.

How do I sign up for Myaccountant Payroll?

You can sign up directly on our website. The process is quick, and you can start running payroll in minutes.

What is Myaccountant Payroll?

Myaccountant Payroll is a cloud-based payroll solution designed for Australian small businesses, offering automated payroll processing, STP compliance, and integrations with tools like Xero.

Is there a free trial available?

Yes, we offer a free trial period so you can explore the features before committing.

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